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Position title
Automotive Dealership Service Manager
Description

Chico, CA based auto dealership seeking professional and responsible individual with exemplary customer relations skills, strong capabilities, and a love for collaboration to step into our service manager role. A successful candidate must be experienced, with excellent communication skills and be ready to address customer concerns and oversee the service department.

Responsibilities
  • Oversee and analyze service team, auto service staff, and vehicle repair processes to deliver excellent customer satisfaction while maintaining profitability and high quality of repairs
  • Ensure delivery of customers’ vehicles on time
  • Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Make follow-up communication, as needed.
  • Be available and knowledgeable to aid technicians as appropriate if they have having trouble completing service work.
  • Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
  • Oversee all day-to-day job duties within the automotive service department with a focus on high employee support and customer morale
  • Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records
Qualifications
  • High school diploma or GED required - a bachelor's degree is an asset
  • Valid state-issued driver’s license and clean driving record are necessary
  • Pass the required pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor necessary; experience in automotive service management preferred
  • In-depth knowledge of automotive technology, automotive service technician job duties, and automotive repair services is required
Employment Type
Full-time
Job Location
Base Salary
$72000-$110000 Per year
Date posted
January 5, 2023
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Position: Automotive Dealership Service Manager

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